Associate Technical Writer

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Job Description

Responsibilities

  • Write support content for Veson Knowledge Base with clarity and precision, and always on brand.
  • Create internal/external communications for product updates, Veson University releases and business unit requests.
  • Partner with subject matter experts across Veson to collect technical information needed for new Knowledge Base content.
  • Support partner teams that need to develop customer-facing language across different topics, formats, and markets.
  • Maintain and expand a roster of subject matter experts throughout Veson.
  • Help grow the self-service model and champion concepts of self-service.
  • Dive in to learn about complex topics and workflows, so that you can break them down into easily understood content (articles, in-application messages, and more).
  • Synthesize metrics and feedback from the field to identify opportunities to support client success through innovative learning experiences.
  • Collaborate among Education Services and other Veson teams, regionally and globally.
  • Promote excellent technical writing. Drive team documentation of solutions and proactive knowledge sharing.
  • Continuously grow product and industry knowledge to drive efficiencies and solutions within the team.
  • Self-educate to become proficient in our core tools (Atlassian Cloud, Appcues, etc.).
  • Regularly communicate with management, both verbally and in writing, on each project’s status and KPIs in a professional and understandable manner.

Qualifications

  • 1-3 years’ experience creating educational content (written documentation, UX copy, etc.) that is clear, concise, consistent, and accurate.
  • Interest in diving into complicated technology and its functionality; ability to understand the perspectives and meet the needs of our internal and external clients.
  • Degree in Technical Communication or strong writing-related areas (for example, English, Communications, Education, or Marketing).
  • Familiarity with Atlassian Confluence, Gainsight or similar platforms.
  • Tutorial video development knowledge a plus.
  • Excellent oral and written communication skills; ability to negotiate, influence, and gain consensus with strong interpersonal skills.
  • Passion for communication and education.
  • Self-starter and team player.
  • Strong organizing skills, attention to detail, and analytical thinking.
  • Desire to work in fast-paced, changing, entrepreneurial setting.
  • Passion for real-time problem solving and troubleshooting complex problems.
  • Familiarity with SaaS software and Web programs, including web API a plus.

Veson Nautical Offers

  • Competitive compensation
  • Four weeks’ vacation to start plus 11 holidays
  • Generous health, dental, life, and disability insurance
  • Flexible Spending Plan + $250 employer contribution
  • 401K + 4% employer match
  • Transportation subsidy
  • Friendly, informal work environment
  • New Office in Boston’s Seaport District