Content Strategist
Job Description
Description:
- Will be working on the collections team
- Will be writing digital content for regarding options for people that may not able to pay their bills right now. May give them options to pay a portion of the bill now or delay payment for a month, etc.
- Will also be writing email content saying for example- “You’ve missed a payment, but if you lost your job and are out of work, we can be flexible with you. Let us know how we can help”
- Will need a need a balanced and tactful approach that is compassionate but tries to find an agreeable solution.
- 3 places where they will write content:
- www.wellsfargo.com
- customer communications by email
- internal communications to arm internal bankers with messaging over the phone or at the bank branch
Must haves
- 3-10 years of digital content writing experience or fewer if they have a banking operations/customer service background
- Experience writing digital content for a .com site, digital marketing, or internal communications
- Need a balanced background in one or some of these areas: content strategy, communications, banking operations, customer service, collections
- Financial services ideally or healthcare experience may be helpful
- Not looking for people with only small company experience
- Need to be comfortable in a large matrixed organization where multiple people may need to sign off on content or a message before it is sent out.
- Experience working in large organization with some politics and territorial
- 60% creative regarding messaging, think outside of the box/40% of the role regulatory
- Not doing designing but will work with a designer
Skills
Content strategy, Digital content
Top Skills Details
Content strategy, Digital content
Additional Skills & Qualifications
Location- Charlotte, Wilmington DE, Des Moines, Dallas
Experience Level
Entry Level
