Customer Service Representative – Work from Home – Sign on Bonus!

February 16, 2022
Apply Now

Job Description

Job descriptionReq#: 1845788343

Faneuil is hiring Customer Service Representatives to train and work from home, and we’re offering a $500.00 sign on Bonus!

The purpose of Customer Service Representatives (CSR) is to deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. The CSRs handle service and information requests, billing explanations, cost savings advice, and explain company policies and procedures along with terms and conditions.

Sign on Bonus of $500.00

  • $100 paid out after completing 1-week of Training
  • Additional $200 paid out after completing 30-days of employment
  • Additional $200 paid out after completing 60-days of employment
  • Total Hire On Bonus potential = $500
  • All positions are permanent Full-Time positions. The Call Center is open 24 hours a day, 7 days a week; however, a majority of shifts are typically between 5:00 AM – 7:00 PM MST / 6:00 AM – 8:00 PM CST / 7:00 AM – 9:00 PM EST 7-days a week, which are the required hours of availability. A smaller number of shifts outside of those hours are available at a premium rate. Schedules are selected on a monthly basis using a Shift Bid where each agent is ranked by performance and attendance. Schedules are assigned based on agent rank (the top ranked agent chooses his/her schedule first, etc). Voluntary shifts are also offered on holidays and overtime opportunities are usually available.

Essential Job Functions:

• Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.

• Maintains sincere interest in providing stellar customer care.

• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.

• Exercises independent thinking in meeting customer expectations.

• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image.

• Ability to process information quickly and accurately.

• Ability to handle routine customer transactions.

• Ability to work under time constraints.

• Ability to understand and apply new concepts.

• Ability to analyze information and evaluate results.

• Ability to effectively deal with complex customers.

• Ability to create positive customer relationships by defusing angry and upset customers.

• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/creating a productive, positive work environment.

• Attention to detail-documentation and follow-up.

QUALIFICATION:

  • High school diploma or GED
  • Minimum of 6 months call center experience or at least 1 year of customer service experience
  • Excellent written, verbal and interpersonal communication skills with supervisors, peers, and customers
  • Proficiency in keyboarding/data entry
  • Agents must have a smart device (phone or tablet) with updated operating system for daily identification authentication

Final candidates for this position will need to successfully complete drug screening and a background investigation.