Global Support Agent – Fraud Investigations Research

Job Description

Category: Customer Service
Pay Type: Non-exempt
Locations:
Memphis, Tennessee 38116
United States

To assist in resolving complex customer account issues, concerns and/or procedures. To help internal and external customers identify, remediate, and prevent unauthorized transactions. To provide accurate information to customers and offer proactive resolutions. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.

To assist in resolving complex customer account issues, concerns and/or procedures. To help internal and external customers identify, remediate, and prevent unauthorized transactions. To provide accurate information to customers and offer proactive resolutions. To ensure timely and accurate invoicing, recording and settlement of airfreight charges. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.

Minimum Qualifications:
High school diploma/GED. Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience. Strong analytical, organizational and communication skills.

Skills considered a PLUS:

  • Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution
  • Excellent time management skills with ability to multi-task and effectively prioritize multiple varying work assignments
  • Strong ability to timely and effectively manage a high case volume in an evolving work environment
  • Demonstrated ability to be motivated and adaptable to learn and develop new skillsets

Domicile / Sponsorship / Relocation Information:
This position is domiciled in Memphis, TN.
Sponsorship may or may not be available.
Relocation assistance may be available based on business need.

FedEx has been recognized on many different lists both for business success and for being a great employer:

  • Fortune “World’s Most Admired Companies” – 2021
  • Forbes “Best Employers for Diversity” – 2021
  • LinkedIn “Top 100 Companies” – 2021
  • TIME “100 Most Influential Companies” – 2021
  • World HRD Congress “Best Gender Equality Workplace” – 2021
  • InsiderPro ComputerWorld “Best Places to Work for IT” – 2021