Help Desk Specialist

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Job Description

Hello everyone! One of our local banks in Hawaii is hiring for a Help Desk Support Analyst. We are currently seeking people that are entry level and are located in Hawaii. Some qualifications include having both experience in customer service and proficient computer skills. Please apply if you are interested!

Job Duties:

• Basic account troubleshooting (ie; password resets, etc.)

• Assist with customers with specific product line questions

• Will be trained on basic product knowledge, type of calls to anticipate, processes/procedures for handling requests and Core system navigation

• Be able to pivot as new information is discovered post core conversion

Skill Set:

• Good communication and call handling skills

• Customer Service Experience

• Proficient with computers, tech savvy

• Able to comfortably converse while also navigating the systems to retrieve information

• Calm/mature/not easily flustered

• Able to handle challenging questions and callers

• Positive attitude and desire to help/service customers

• Flexible and willing to adapt as need

Experience Level:

Entry Level