We are currently seeking a Jr. Desktop Support Technician to join our team in St. Paul, Minnesota (US-MN), United States (US).
The Jr. Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc.
This position will be a Client based position working with an NTT DATA Team. Reliable transportation is required.
Job Responsibilities Include:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
Windows and MacOS, troubleshooting, diagnosing, imaging/deployment and software installation.
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
Diagnoses and resolves product performance problems, Access Points, printers
Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows/Mac OS
1+ years desktop/technical Windows support experience
1+ years of break/fix experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Mac troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment